Effective date: 1 January 2026
Last updated: 1 June 2026

1. Agreement & acceptance

By accessing or using the OntarioAI platform, website, or any associated services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

These Terms constitute a legally binding agreement between you (or your organisation) and OntarioAI Limited, a company registered in England and Wales.

2. Services & access

OntarioAI grants you a limited, non-exclusive, non-transferable licence to access and use the Services during the subscription term for your internal business purposes. The Services include Pulse, Nudge, Guardian, Pilot, and any associated APIs, documentation, and support.

  • Access is granted per your subscription tier and number of licensed seats
  • You may not exceed your licensed usage without written agreement
  • We reserve the right to modify, update or deprecate features with reasonable notice
  • 99.9% uptime SLA applies as specified in your Order Form or Service Level Agreement

3. Accounts & security

You are responsible for maintaining the security of your account credentials. You must promptly notify us of any unauthorised access or security incident. OntarioAI will not be liable for losses arising from unauthorised access due to your failure to maintain credential security.

Each account may not be shared across multiple individuals. Where seat-based licensing applies, each licensed seat corresponds to a single named user.

4. Acceptable use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or the rights of any third party
  • Transmit malicious code, viruses, or disruptive data
  • Reverse engineer, decompile or extract proprietary algorithms or models
  • Use the platform to surveil individuals in ways that violate applicable employment or privacy laws
  • Resell, sublicense or make the Services available to third parties without written consent
  • Use automated scraping, crawling or data extraction tools against our infrastructure

5. Intellectual property

OntarioAI and its licensors retain all intellectual property rights in the Services, including proprietary algorithms, models, signal processing methods, and the OntarioAI brand. These Terms do not grant you any ownership rights.

Your data remains yours. You retain all rights to data you input into the platform. You grant OntarioAI a limited licence to process that data solely to deliver the Services as described in the Data Processing Agreement.

Aggregated, anonymised insights derived from platform usage (where no individual or organisation is identifiable) may be used to improve the platform and published in research.

6. Payment & billing

  • Fees are as set out in your Order Form and are invoiced in advance unless otherwise agreed
  • Payment is due within 30 days of invoice unless your Order Form specifies otherwise
  • We reserve the right to suspend access for accounts more than 60 days overdue, with 14 days’ written notice
  • All fees are exclusive of VAT and applicable taxes, which are your responsibility
  • Annual subscriptions are non-refundable except where required by law or in the event of material service failure

7. Limitation of liability

To the maximum extent permitted by applicable law, OntarioAI’s total aggregate liability arising out of or related to these Terms (whether in contract, tort or otherwise) shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

Neither party shall be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Termination

Either party may terminate for material breach with 30 days’ written notice (or immediately for payment default or acceptable use violations). Upon termination:

  • Your access to the Services is revoked
  • You may request a data export within 30 days of termination
  • We will delete your data within 90 days of termination unless legally required to retain it

9. Governing law

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law in your jurisdiction provides otherwise.

10. Contact

For legal or contractual queries: legal@ontarioai.com

These Terms were last updated on 1 January 2026.