OntarioAI
Nudge
Detecting a risk signal is only half the problem. Nudge routes it to the right team, in real time, so it gets acted on.
" You can't fix what you can't see. Most AI adoption fails invisibly."
Nudge closes the intervention loop
Real-time alert and routing engine.
Nudge closes the loop that Pulse opens. When Pulse detects a sentiment or biometric signal, an early churn indicator, a claims fraud flag, a drop in customer sentiment mid-call, Nudge routes it immediately to the team responsible: retention, fraud investigation, claims, or customer experience. No manual triage queue. No signal sitting unread in a dashboard.
The result is a measurable reduction in the time between signal detection and action, across every use case Pulse supports.
How It Works
Detect
Pulse analyzes sentiment, and where applicable, biometric signals, and flags the specific risk or experience indicator relevant to the use case: churn risk, fraud indicator, claims fraud flag, burnout signal, or CX issue.
Route
Nudge routes the signal to the correct team based on configurable rules, by signal type, severity, and business unit, so the right people see it immediately.
Act
The receiving team acts on the alert inside the tools they already use. Outcomes are tracked and fed back into the engine to refine future routing accuracy.
Proof
Minutes from signal to action, across every use case.
Client: Global Financial Services Client · 4,200 employees
- Time to alert routing: minutes, not days
- Fraud signals routed directly to investigation teams
- Churn signals routed to retention before account closure
Ready to see it in your
industry context?
Every demo is tailored to your industry and your existing systems. No slide decks. No generic walkthroughs.