OntarioAI
Pulse
Sentiment is already in every customer call, claim, and conversation. Pulse analyzes it in real time, and where relevant, layers in behavioral biometric signals, so the risk or experience issue surfaces before it becomes a loss.
" You can't fix what you can't see. Most AI adoption fails invisibly."
Pulse surfaces the invisible layer
Sentiment and biometric analysis, tuned to your industry.
Pulse runs continuously in the background, analyzing the sentiment in customer interactions, claims calls, and support conversations. In specific, named use cases, fraud detection in financial services, claims fraud in insurance, and caller verification in telecom, Pulse also analyzes behavioral biometric signals. The configuration is matched to the use case. Pulse does not run biometric analysis where it isn't relevant to the problem being solved.
It feeds directly into the shared analysis engine that powers the OntarioAI platform and integrates with the customer, claims, and contact center systems you already run.
Sentiment Analysis
Continuous analysis of sentiment across calls, chat, claims narratives, and written communications. Surfaces churn risk, dissatisfaction, fraud indicators, and morale trends specific to the industry and use case configured.
Behavioral Biometric Analysis (Select Use Cases Only)
Where the use case calls for it, fraud prevention in financial services, claims fraud mitigation in insurance, and voice fingerprinting in telecom call centers, Pulse analyzes behavioral biometric signals to strengthen fraud detection accuracy. Not enabled outside these specific use cases.
Real-time Alerting
Sentiment and biometric signals are processed and surfaced in under 3ms. Alerts are routed automatically to the relevant team, or directly into Nudge for immediate routing.
Cohort and Trend Benchmarking
Compare sentiment trends across teams, regions, and time periods. Identify systemic issues, in churn risk, claims fraud patterns, or morale, before they become a larger problem.
Privacy-First Architecture
Signals are aggregated and anonymized at the edge wherever individual-level detail is not required for the use case. Pulse is GDPR and CCPA compliant by design.
System Integrations
Native integrations with common CRM, claims management, and contact center platforms. Sentiment and biometric intelligence flows directly into existing workflows.
Proof
Signals surfaced in real time, across the use cases that matter most.
Client: Global Financial Services Client · 4,200 employees
- Churn risk flagged before account closure
- Fraud indicator confidence: high precision flagging for review
- Time to alert routing: minutes, not days
Ready to see it in your
industry context?
Every demo is tailored to your industry and the specific sentiment or biometric use case relevant to your team. You will see live platform data, not a slide deck.