Purpose-built for each industry's actual risk.
Pulse analyzes customer sentiment in real time across calls, chat, and support tickets to orchestrate the customer experience as it happens, routing dissatisfied customers to the right resolution path before they churn. For call center fraud and identity use cases, Pulse also analyzes voice biometric signals for caller verification. Nudge orchestrates the real-time CX response and routes voice fingerprinting alerts to the fraud team.
Telecom
Pulse analyzes customer sentiment in real time across calls, chat, and support tickets to orchestrate the customer experience as it happens, identifying dissatisfaction early enough to change the outcome of the interaction. For call center fraud and identity verification, Pulse also analyzes voice biometric signals to support caller fingerprinting. Nudge orchestrates the real-time CX response and routes voice fingerprinting alerts to the fraud and security team.
The Challenge
Customer experience in telecom is decided in the moment, on the call, in the chat window, during the support interaction, not in a quarterly satisfaction survey.
Separately, call centers remain a common target for caller impersonation and account fraud, where voice is one of the few reliable signals available for verification.
Products Applied
Pulse — Primary
Analyzes customer sentiment in real time across calls, chat, and support tickets to orchestrate the customer experience as it happens, identifying dissatisfaction early enough to change the outcome of the interaction. For call center fraud and identity verification, analyzes voice biometric signals to support caller fingerprinting.
Nudge — Secondary
Orchestrates the real-time CX response and routes voice fingerprinting alerts to the fraud and security team.
Solutions by Industry
Built for regulated environments.
Telecom
Pulse analyzes customer sentiment in real time across calls, chat, and support tickets to orchestrate the customer experience as it happens, routing dissatisfied customers to the right resolution path before they churn. For call center fraud and identity use cases, Pulse also analyzes voice biometric signals for caller verification. Nudge orchestrates the real-time CX response and routes voice fingerprinting alerts to the fraud team.
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Enterprise HR Tech
Pulse analyzes sentiment across internal communication channels and engagement surveys to map organizational burnout and morale trends at the team and cohort level. Biometric analysis is not used in this solution.
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Insurance Services
Pulse analyzes claims call sentiment and language patterns to flag fraud indicators during claims handling and to support call quality auditing. For claims fraud specifically, Pulse also analyzes behavioral biometric signals to strengthen fraud mitigation. Nudge routes flagged claims to the fraud investigation team in real time.
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Healthcare & Life Sciences
Pulse analyzes sentiment in patient and provider communications to support pharmacovigilance teams, surfacing language patterns associated with adverse drug reactions earlier than manual case intake alone. Biometric analysis is not used in this solution.
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All industries
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Explore every industry page — regulatory context, product mapping, and deployment playbooks.
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