Purpose-built for each industry's actual risk.
Pulse analyzes sentiment in patient and provider communications to support pharmacovigilance teams, surfacing language patterns associated with adverse drug reactions earlier than manual case intake alone. Biometric analysis is not used in this solution.
Healthcare and Life Sciences
Pulse analyzes sentiment in patient and provider communications to surface language patterns associated with adverse drug reactions earlier than manual case intake alone, supporting pharmacovigilance teams in identifying and escalating potential adverse events sooner. Biometric analysis is not used in this solution.
The Challenge
Adverse drug reactions are frequently described by patients and providers in language well before they are formally coded and reported. Pharmacovigilance teams relying solely on structured intake forms and manual case review are working from a fraction of the available signal, and reporting delays carry real safety and regulatory consequences.
Products Applied
Pulse — Primary
Analyzes sentiment in patient and provider communications to surface language patterns associated with adverse drug reactions earlier than manual case intake alone, supporting pharmacovigilance teams in identifying and escalating potential adverse events sooner.
Solutions by Industry
Built for regulated environments.
Telecom
Pulse analyzes customer sentiment in real time across calls, chat, and support tickets to orchestrate the customer experience as it happens, routing dissatisfied customers to the right resolution path before they churn. For call center fraud and identity use cases, Pulse also analyzes voice biometric signals for caller verification. Nudge orchestrates the real-time CX response and routes voice fingerprinting alerts to the fraud team.
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Enterprise HR Tech
Pulse analyzes sentiment across internal communication channels and engagement surveys to map organizational burnout and morale trends at the team and cohort level. Biometric analysis is not used in this solution.
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Insurance Services
Pulse analyzes claims call sentiment and language patterns to flag fraud indicators during claims handling and to support call quality auditing. For claims fraud specifically, Pulse also analyzes behavioral biometric signals to strengthen fraud mitigation. Nudge routes flagged claims to the fraud investigation team in real time.
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Financial Services
Pulse analyzes sentiment across customer interactions to flag early churn risk before an account closes. For fraud-specific use cases, Pulse also analyzes behavioral biometric signals, typing and interaction patterns, to flag account takeover and transaction fraud. Nudge routes churn signals to retention teams and fraud signals to the fraud team in real time.
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