Purpose-built for each industry's actual risk.
Pulse analyzes claims call sentiment and language patterns to flag fraud indicators during claims handling and to support call quality auditing. For claims fraud specifically, Pulse also analyzes behavioral biometric signals to strengthen fraud mitigation. Nudge routes flagged claims to the fraud investigation team in real time.
Insurance Services
Pulse analyzes claims call sentiment and language patterns to support call quality auditing and to flag fraud indicators during claims handling, at scale, not on a sampled subset. For claims specifically flagged as high-risk, Pulse also analyzes behavioral biometric signals to strengthen fraud mitigation accuracy. Nudge routes flagged claims directly to the fraud investigation team in real time.
Claims call auditing and fraud indicators at scale
Pulse analyzes claims call sentiment and language patterns to support call quality auditing and to flag fraud indicators during claims handling, at scale, not on a sampled subset.
Behavioral biometrics strengthen fraud mitigation accuracy
For claims specifically flagged as high-risk, Pulse also analyzes behavioral biometric signals to strengthen fraud mitigation accuracy.
Flagged claims routed to the fraud investigation team
Nudge routes flagged claims directly to the fraud investigation team in real time.
The Challenge
Claims fraud is often visible in language and tone before it is visible in the paperwork, hesitations, inconsistencies, and pressure tactics that a trained ear catches but a manual sample-based audit usually misses. Insurers reviewing a small percentage of claims calls for quality and fraud risk are leaving most of the signal unexamined.
Key Outcomes
Claims call auditing at scale, not sampled review
Fraud indicators flagged during claims handling, not after payout
Real-time routing of high-risk claims to the investigation team
Solutions by Industry
Built for regulated environments.
Telecom
Pulse analyzes customer sentiment in real time across calls, chat, and support tickets to orchestrate the customer experience as it happens, routing dissatisfied customers to the right resolution path before they churn. For call center fraud and identity use cases, Pulse also analyzes voice biometric signals for caller verification. Nudge orchestrates the real-time CX response and routes voice fingerprinting alerts to the fraud team.
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Enterprise HR Tech
Pulse analyzes sentiment across internal communication channels and engagement surveys to map organizational burnout and morale trends at the team and cohort level. Biometric analysis is not used in this solution.
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Healthcare & Life Sciences
Pulse analyzes sentiment in patient and provider communications to support pharmacovigilance teams, surfacing language patterns associated with adverse drug reactions earlier than manual case intake alone. Biometric analysis is not used in this solution.
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Financial Services
Pulse analyzes sentiment across customer interactions to flag early churn risk before an account closes. For fraud-specific use cases, Pulse also analyzes behavioral biometric signals, typing and interaction patterns, to flag account takeover and transaction fraud. Nudge routes churn signals to retention teams and fraud signals to the fraud team in real time.
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All industries
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